Troubleshooting
Find solutions to common issues and get back on track with helpful guidance.
- Why can't I upload a ZIP file to Cway?
- Log in problems
- Understanding tasks in Cway
- How to stop email notifications from a project
- How to save a user list as a CSV file
- How do I rotate the artwork in the Viewer?
- I don’t remember my password
- I haven't received an email notification from Cway
- How to upload a new revision in the Viewer
- I can't comment on a rejected/approved artwork
- "Clear your cache" - what does it mean?
- Where do I find subapprovers and other members in an artwork?
- Where did my download go?
- I can't find the file for download
- I only get to download the preview file
- I can't open a downloaded Zip file
- How can I use the Magic Drop function?
- How to use print coverage tool?
- How to use Collaboration Now tool